|Terms of Sale|
Common Name Index
Seed Germination Tips
White River Source ships seeds generally to any destination worldwide. We ship plants only to destinations within the USA. If you have placed an order for a destination that we cannot reach, we will refund and cancel the order. Shipping and handling charges that are added to your order at the time of check-out are generally good for most of the world destinations; however our automatic shipping calculator has limitations. We will let you know by email if there is a change, and give you the opportunity to accept the change or cancel.
Allow time for your order to be delivered based on the posted
schedule on the catalog pages.
These posted schedules may change seasonally, so be sure to check this at the time of placing your order.
Please notify us immediately of any problem that you have with our shipments. Our goal is to completely satisfy every White River Source customer. Please send comments to email@example.com We need to hear from you.
Misshipped products will be either refunded or replaced, at our discretion. The product must be returned, so email for instructions. Please contact us before returning any item.
Shipper damage should be reported to the shipper at time of delivery. Also immediately send an email to us. Do not send pictures unless we ask for them. When the shipper takes responsibility for such, we may replace the product or refund your payment at our discretion.
Any items that were properly shipped can not be returned. There is no refund on properly shipped items. Our seeds are tested and our plants are alive at the time of shipping. There is no further warranty.
Our standard shipping method for live trees is bare rooted. If you would like to request potted tree shipments, send an email and we will invoice you for the additional shipping and handling fee. Bare rooted trees are shipped by 2 to 3 day services and do not ship at the end of the week to avoid the shipment being held in storage over weekends. Tree roots are wrapped in moist packing and should be opened immediately upon receipt of your shipment and planted, or the roots should be placed in a bucket of water. If you will not be able to do this on a particular week after placing your order for trees, you should send an email to us stating which weeks we should not send the order. We must receive such email by Saturday prior to the specified no delivery week. Tree shipping is seasonal, see: Live Plant Availability and Shipping Schedules
If there will be a delay in shipping an item, or you have ordered
for seasonal items, you will receive an email with the expected
schedule. If you have received one of these emails and have opted
to keep your order standing, we will ship as soon as we can.
can be made by email at a future date, but cannot stop orders in the
for shipping, (for example: trees that have been pulled from ground, or
items that have been packaged for shipment) Your backorders could be
for up to 10 days (in US, longer outside US) after you have attempted
cancel a backorder. If you have placed your order by post, you
will not receive these automatic schedule change notices unless you
have given us an email address.
If this is your first time ordering from us, please read our Help/FAQ section here linked
which is incorporated in these terms of sale. White River Source,
at it's sole discretion, may refuse or cancel any order, but usually
it's because someone hasn't read the terms.
We are proud of the quality service and products that we
And we hope that you will tell your friends about us too. ENJOY!
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